Our commitments

Our Qualité Tourisme commitments:

Situated in the heart of Oisans, on the Route des Grands Cols in the prestigious Alpe d’Huez Grand Domaine ski/mountain biking area, Vaujany occupies a strategic location for tourism development. As we needed a Tourist Office that could meet the challenges and expectations associated with Vaujany, we decided to place quality at the heart of our concerns and recent tourism strategy so that we can continue to enhance the appeal of our town year after year. Aware of our visitors’ high standards when it comes to the quality of services on offer and concerned not only with the satisfaction of our partners but also with the priorities of our local elected officials, the Tourist Office team has set itself four key quality objectives and publicly communicates about its commitment to quality.

• High-quality interpersonal relations

Satisfying a customer, partner or colleague means, above all, listening to them and understanding them so that better advice can be provided

• Good and effective working conditions

By improving the organisation and internal communication of our departments (particularly team meetings), we are enabling each member of our team to fulfil their potential and demonstrate their motivation within a close-knit team

• A competent, trained team

By encouraging staff to take part in a variety of training courses, seminars and fam trips both within and outside the region to develop their knowledge of what’s on offer, we are giving each team member the opportunity to develop their professionalism and motivation

• Initiatives promoting sustainable development

Because the world of tomorrow can no longer ignore the principles of sustainable development, each of our initiatives (communication, purchasing, sorting, events, publishing, etc.) is systematically developed to respect this principle. To deliver quality services to our guests, we are committed to: Providing clear, accurate, up-to-date information that everyone can easily access at all timesOptimising the provision and management of tourist information Providing a warm, personalised welcome that meets visitors’ needs and expectationsHelping our visitors organise their stays and book their activitiesListening to our visitors to help improve our services To deliver quality services to our partners, we are committed to: Structuring, assessing the quality of, promoting and selling the destination’s tourism offerKeeping an eye on the area’s reputation and working to improve itPromoting local skills and resourcesProposing joint actions aimed at boosting the territory’s economic activityRaising partners’ awareness of new tourism trends and developments

Working with local, regional and national tourism networks For comprehensive information about the “Tourisme Qualité” label, click here.

Our Category 1 commitments:

The Vaujany Tourist Office is Category 1-rated and a member of the national Offices de Tourisme de France® network. It pledges to: Provide you with a reception area and an information area that are easy to access.

Assist you with any related administrative procedures.

Provide proper seating.

Provide free local tourist information.

Display and share its opening hours in at least two foreign languages.

Provide free Wi-Fi access.

Be open for at least 305 days per year, including Saturdays and Sundays during peak tourist season and special events.

Reply to your letters and emails all year round.

Provide permanent reception services staffed by personnel who speak at least two foreign languages.

Provide hard copies of tourist maps and guides.

Provide its website in three languages and make it accessible on different devices.

Distribute hard copies of tourist information, translated into at least two foreign languages on:

• all graded tourist accommodation, listing at least the name of the establishment, postal address, email address, website, phone number and grade;
• leisure facilities and cultural and natural tourist attractions and landmarks, with admission prices, public opening times, websites, phone numbers and postal addresses;
• events and activities
• emergency phone numbers.

Update its tourist information annually.

Display emergency phone numbers outside the office.

Present the complete, quality-certified offer within its area to all types of visitors.

Inform you about the availability of graded accommodation.

Handle your complaints and assess your satisfaction.

Offer a tourist information service that incorporates new information and communication technologies (social media, mobile phones, geolocation, etc.).

Respect the requirements of the Qualité Tourisme brand

Ensure a tourist advisor is available to provide information.

Guarantee that the local tourism information is up-to-date and reliable.