“Qualité Tourisme” Label

Our Quality Tourism commitments

Located in the heart of the Oisans region, on the Route des Grands Cols and within the prestigious Espace Alpe d’Huez Grand Domaine, one of France’s largest ski and mountain biking areas, Vaujany enjoys a prime location at the heart of a major tourist destination.

To meet the expectations that come with this exceptional setting, the Vaujany Tourist Office has made quality a cornerstone of its tourism strategy. Through a process of continuous improvement, we are committed to providing an outstanding welcome, high-quality services and the best possible experience for all our visitors.

Aware of our visitors’ expectations regarding the quality of our services, committed to meeting the needs of our partners and attentive to the priorities of our local authorities, the Vaujany Tourist Office has defined four key quality objectives and is committed to:

- Providing a warm and personal welcome
  Listening carefully to our visitors, partners and colleagues in order to understand their needs and offer the best possible advice and assistance.

- Creating an efficient and positive working environment
  Continuously improving our organisation and internal communication to encourage teamwork and deliver the highest standard of service.
- Maintaining a skilled and well-trained team
  Encouraging continuous professional development through training, seminars and educational visits, both within and beyond the destination, to strengthen our knowledge and expertise.

Committed to sustainable development

Because tomorrow’s world can no longer ignore the principles of sustainable development, every action we take (communication, purchasing, waste sorting, events, publications, etc.) must always reflect these values.

To provide high-quality services to our visitors, we are committed to:

Providing clear, accurate and up-to-date information, making it accessible to everyone at all times.
Optimising the availability and management of tourist information.
Providing a personalised and welcoming service, tailored as closely as possible to visitors’ wishes and needs.
Supporting our visitors in organising their stay and booking their activities.
Listening to our visitors so they can help us continuously improve our services.

To provide high-quality services to our partners, we are committed to:

Structuring, promoting and marketing the destination’s tourism offer.
Monitoring the destination’s reputation and working to strengthen its visibility.
Highlighting local skills and resources.
Developing collaborative initiatives to support and boost the local economy.
Raising awareness among our partners of new tourism trends and developments.
Working with local, regional and national tourism networks.

You can find all the information about “Qualité Tourisme” by clicking HERE.

Towards the Destination d’Excellence label

Building on the Qualité Tourisme™ certification, the Vaujany Tourist Office is committed to a process of continuous improvement with the aim of achieving the Destination d’Excellence label by the end of 2026.

About Destination d'Excellence

This label reinforces standards for service quality, visitor welcome, accessibility and sustainable tourism, reflecting our commitment to making Vaujany an ever more responsible, high-performing and exemplary destination.

Learn more about the label

Our Category I commitments

The Vaujany Tourist Office, classified as a Category I Tourist Office and a member of ADN Tourisme, the French National Federation of Institutional Tourism Organisations, is committed to meeting the standards of the Qualité Tourisme™ label. We provide:

A welcoming visitor reception area

An easily accessible reception and visitor information area.
Comfortable seating for visitors.
Opening for at least 305 days a year, including Saturdays and Sundays during tourist seasons and major events.
Tourist maps, local maps and visitor guides available in printed format.
Emergency telephone numbers displayed outside the Tourist Office.

Multilingual services

Opening times displayed and published in at least two foreign languages.
A permanent reception service provided by staff who speak at least two foreign languages.

Quality support throughout your visit

Free information about the local tourism offer.
A comprehensive presentation of the destination’s recognised tourism offer for all visitors.
Assistance with planning your stay and activities.
Access to advice from a dedicated travel advisor.
Responses to enquiries throughout the year.
Careful handling of complaints and regular customer satisfaction monitoring.

Up-to-date information

Annual updates of our tourism information.
Reliable and accurate information about the local tourism offer.
Access to the availability of classified accommodation.

Digital services for everyone

Free Wi-Fi access.
A dedicated trilingual website, fully adapted for smartphones and tablets.
Tourist information delivered through the latest digital technologies, including social media, mobile services and geolocation.

Printed information remains available

Tourist information is also available in printed format, translated into at least two foreign languages, including:
- classified tourist accommodation, including the establishment’s name, postal address, email address, website, telephone number and official classification;
- cultural, natural and leisure attractions, including practical information such as admission prices, opening periods and times, website and contact details;
- events and entertainment;
- emergency telephone numbers.

Caring for the mountains, naturally

Here, sustainability is more than just words – it is part of the way we do things. For more than 15 years, Vaujany has been making practical choices to protect its natural environment and enhance quality of life in the resort. These are tangible actions, experienced every day and shared with everyone who comes to discover the mountains.

Your feedback matters

At Vaujany, your satisfaction is at the heart of our quality approach.

Your feedback helps us continuously improve our welcome and the services we provide. We invite you to share your experience by completing our satisfaction survey.