Security & safety

For a serene stay in the mountains, here are some tips for the safety of your children!

The mountains are a giant playground for experiences and memories for the whole family.

However, it is not without its dangers, and there are some things you should do to make the most of this environment.

In winter

WHAT I NEED :

Mittens, hat, scarf, helmet and tights. Bring more in case of loss.
A wetsuit or waterproof ski suit.
Lightweight, warm, waterproof après-skis.
Sunglasses and sun cream SPF 50.

WHAT SHOULD I DO?

Wear warm clothing, not forgetting my hands, head and feet.
Moisturise my skin to protect against redness. Drink and eat, as my body burns calories trying to keep warm.
Watch out for other skiers with my equipment. On the slopes, take care when overtaking, control my speed, stop at the edge of the slopes and not in the middle, respect the signs and markings.

In summer

WHAT I NEED :

Protect my head from the sun with a cap or hat. Sunglasses and SPF 50 sun cream.
Good walking shoes to keep up with my parents.
Water to keep hydrated.
I always bring a jumper and rain gear, as the weather changes quickly in the mountains.

WHAT I NEED TO DO:

Check the weather forecast before setting off on your hike.
Tell the people around you or the Tourist Office that you are leaving and where you are going.
Take a map of the trails or an IGN map with you.
Never set off alone.
Choose your route according to your level, your current physical condition and the weather.
Don’t hesitate to call on the services of a professional to accompany you.
Respect nature and don’t leave rubbish behind.

Useful numbers

EMERGENCIES

National Gendarmerie: 04 76 80 00 17
Police: 17
Emergency centre / Fire brigade: 18
Emergency services: 15
European emergency call: 112
Poison Control Centre (Lyon): 04 72 11 69 11
Allemond pharmacy: 04 76 80 78 64
Allemond medical practice: 04 76 80 68 81

ESPACE ALPE D’HUEZ

Ski lifts : 04 76 11 42 70
Slopes Service : 04 76 11 42 80
Poste de secours : 04 76 11 42 80
Reception: 04 76 80 30 30
Sale department: 04 76 80 34 73

OTHER USEFULL NUMBERS

Tourist Office: 04 76 80 72 37
Town Hall : 04 76 80 70 95
French ski school: 04 76 80 71 80
Children’s centre : 04 76 11 11 94

Procedure in Case of an Accident

Engaging in mountain activities (skiing, mountain biking, hiking, trail running, via ferrata, climbing, paragliding, high-altitude mountaineering, etc.) carries inherent risks due to the natural environment, terrain, and weather conditions. In the event of an accident within the resort area, follow the steps below immediately.

1. Secure the Area

Protect the casualty and secure the zone to prevent further accidents.
Clearly signal the accident (place visible markers uphill on the piste or trail).
Keep bystanders away from the area.
Do not move the casualty unless there is immediate danger (falling rocks, risk of collision, avalanche, exposure to heights, etc.).

2. Alert Emergency Services

Call immediately:

112 – European emergency number (accessible even without local network in certain situations)
999 – Fire and Rescue / Ambulance (UK equivalent)
Resort first aid station: [to be completed]
Piste / Bike Park rescue: [to be completed]

Provide precise information:

Your exact location (name of piste or route, marker number, sector, altitude, GPS coordinates if available)
The nature of the accident
Number of casualties
Apparent condition of the injured person(s)
Weather conditions if they complicate the rescue

Remain reachable and follow the instructions given by the emergency services.

3. Provide Assistance While Waiting for Help

Cover the casualty to prevent hypothermia.
Reassure them and limit their movements.
In case of bleeding, apply direct pressure to the wound.
If unconscious, check breathing without moving the casualty unnecessarily.
Only perform first aid procedures that you are trained to do.

Do not give food or drink to an injured person.

Prevention and Personal Responsibility

Each participant is responsible for adapting their activity to their technical level, physical condition, and the terrain conditions.
Check the weather and opening conditions before departure.
Respect signage, trail markings, and current regulations.
Use appropriate, well-maintained equipment.
Inform someone of your planned route.
Carry a charged, functioning means of communication.

Important Information

Mountain rescue operations may be charged in accordance with current regulations. Each user should check their insurance coverage (civil liability, assistance, mountain rescue).
The resort management declines all responsibility for failure to follow safety instructions, practising outside authorised areas, or engaging in activities beyond the participant’s skill level.
In case of a life-threatening emergency, call 112 immediately.